Contact the Canada Revenue Agency (CRA) (2024)

Get help to unlock My Account or make payments:

• Unlock your CRA account (My Account)
• Make a payment
• Pay your required tax instalments
• Transfer a payment to your business account

Update personal information or discuss your tax situation:

• Change your name
• Change your marital status
• Details about your personal income tax file
• Filing your taxes for the first time
• Reporting your income on your tax return
• Notify the CRA of a death

Report suspected fraud, identity theft or suspicious account activity if:

• you think your CRA account has been compromised
• you find changes to your personal information you did not request
• you find a benefit application made for you without your knowledge

Security issues:

• Security incident or privacy breach
• Disable online access in CRA sign-in services
• Enable online access in CRA sign-in services after it has been disabled

Use an automated service to order forms:

• T1 Income tax package
• Disability Tax Credit certificate (T2201)
• Authorize a representative for offline access form (AUT-01)
• Canada Child Benefits application (RC66)
• Remittance voucher for current source deductions (RC107)
• Joint Election to Split Pension Income (T1032)
• Service is offered in English and French
• Note that the service language chosen will be the language of the product you order and receive.

Use an automated service to check contribution amounts:

• Tax-Free Savings Account (TFSA) contribution room
• Unused RRSP contributions to claim
• RRSP contribution room for this year

Use an automated service to check benefit and credit eligibility, payment dates and amounts:

• Canada Child Benefit (CCB):
  • eligibility and payment dates
  • estimated payment amounts (call 2weeks before next payment)
• GST/HST credit:
  • eligibility and payment dates
  • estimated payment amounts (call 3weeks before next payment)

Use an automated service to get remittance vouchers or proof of income:

• Get a proof of income statement
• Request a remittance voucher

Use an automated service to check status of your tax return or refund:

• Status of your2023 tax return
• Your estimated2023 refund amount
• When to expect your2023 refund

Get help with your CRA benefits and credits:

• Canada Child Benefit (CCB) and related benefits
• GST/HST credit
• Canada Carbon Rebate (CCR) (formerly known as Climate action incentive payment)
• Child disability benefit
• Change your marital status
• Notify the CRA about the death of a benefit recipient

Get a security code, help with your CRA accounts and NETFILE:

• Get a security code for My Account
• My Account
• NETFILE
• Represent a Client

Get a tax form, publication, or Notice of Assessment:

• Get a copy of your Notice of Assessment (NOA)
• Get a tax form or publication

Change your address, set up or change your banking details with CRA:

• Change your address
• Change or set up your direct deposit or banking information by providing your:
  • 3-digit financial institution number
  • 5-digit transit number
  • account number

Get help with your registered savings plans:

• Registered Retirement Savings Plan (RRSP)
• Home Buyers Plan (HBP)
• Tax-Free Savings Account (TFSA)

Get help with a trust account, or the account of someone who has died:

• Notify the CRA of a death
• Prepare and file tax return
• Help with applying for a clearance certificate

Get help with Ontario benefits and credit payments:

• Ontario Trillium Benefit (OTB)
• Ontario sales tax credit (OSTC)
• Ontario energy and property tax credit (OEPTC)
• Northern Ontario energy credit (NOEC)
• Ontario senior homeowners' property tax grant (OSHPTG)

Get help with Alberta benefits and credits:

• Alberta family employment tax credit (AFETC)
• Alberta child and family benefit (ACFB)

Respond to contact or a letter received from the CRA’s Government programs collection.

Discuss a letter received:

• Reminder to file
• Request to file
• Demand to file